• You have until December 1^st, 2013 to benefit from preferential rates for conference registration.
• Registration fees are in Canadian dollars.
• Exchange rates can be viewed at: http://www.xe.com/ucc

Please note that financial institutions may apply other exchange rates.

Rates	On/Before December 1, 2013	After December 1, 2013
SHA MEMBER	CAD $200	CAD $230
SHA NON-MEMBER	CAD $310	CAD $340
SHA STUDENT MEMBER	CAD $100	CAD $135
SHA STUDENT NON-MEMBER	CAD $150	CAD $185
Guest Registration***	CAD $50	CAD $75

*** For guests accompanying the participant during social activities.

The full refund of your registration fee less CAD $50 will be made for cancellations received before December 1^st, 2013 only. No refund will be made for cancellations made after December 1^st 2013.

• Write your name, as you would like it to appear on your conference badge.
• Registrations will not be accepted by telephone.
• Registrations for the conference cannot be confirmed if the registration is not accompanied by the appropriate payment.
• Registrations and/or payments received after the early registration deadline of December 1, 2013 will be viewed as regular registrations and the full regular registration fee will be charged.
• Online registrations received after December 24, 2013 will not be accepted, and participants will have to register on-site.
• Hotel reservations at the Hilton cannot be made if you are not registered to the Conference.
• The local organizers or organizing secretariat will not accept liability for any kind of money loss.

Once your online registration has been successfully processed, you will receive confirmation by e-mail within 3 working days. If you did not provide your email address, your confirmation will be faxed or mailed to you. In order to avoid any problems when registering at the Conference, participants are requested to carry with them the complete documentation of payment of the registration fee.

You will receive a name badge with your registration documentation. This badge has to be worn at all times to enable you to access all sessions and exhibition area.

We recommend that you make payments with your credit card or using Bank transfers

All payments should be made in advance
in CAD $ and only by the following procedures:

Checks:

Accepted from Canadian banks only.
Checks should be made to the attention of : "Hospitalite in trust"
and send it to the address below:
SHA 2014
C/O Conferium / Hospitalité Québec
580, Grande-Allée Est, #140
Quebec (Quebec)
Canada
G1R 2K2

Credit Card:

Visa, MasterCard and American Express
The cardholder's name, card number, expiration date must be on the registration form.

Bank Transfers:

Any questions regarding bank transfers for the conference can be e-mailed to: Claudia.racine@conferium.com

Account name: Hospitalité Québec
Bank name: Bank of Montréal
1181, Rue Turnbull
Québec (Québec)
Canada
G1R 0B5
Phone: 418 692-2500
S.W.I.F.T.: BOFMCAM2
Account number: 00075-001-1209-995
Fax (418) 692-2412 Please confirm the transfer by email to Claudia.racine@conferium.com
and provide us with:

• Name of participant
• Our file number
• Name of your bank
• Date of Transfer: (MM/DD)
• Transfer Number

Currency exchange charges or bank collection fees are not included in the total costs and are to be paid by the registrant. Currency exchange charges or bank collection fees are the whole responsibility of the registrant. Registration and accommodation are only complete if the form is submitted together with registration payment, and if the bank draft for the correct amount or the credit card information is approved.

If a collective payment has been made, please indicate the name of the remitter and attach a list of participants in order to accurately confirm their individual payments.

Substitutions are welcomed if you are unable to attend the Conference and would like to send another person in your place. There will be a CAD $50 charge. Please advise us by email conference@conferium.com with the name and personal data of your substitute. Substitutions will also be accepted on-site. Please note that only one person may attend per registration. You may not split a SHA2014 registration (i.e. the same person must attend the entire program on a single registration.)